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What Farmington Hills clients ask first.
Keys, supplies, payment, guarantees, condos and pets. If it is not here, ask in your quote request.
Common questions
Do I have to be home?
No. Most regular clients leave a key, a lockbox code or a garage code with us. It is stored encrypted and never shared. Being there for the first visit is completely fine too.
What if a room is not up to standard?
Tell us within 24 hours and we reclean it free. No debate about what was on the list, and no partial credit.
Do you clean condos and townhomes in Farmington Hills?
Yes, on the same checklist and the same terms as a house. Tell us about gate codes, visitor parking or a management-office lockbox when you book, and it goes on your file so you never have to repeat it.
Who provides the cleaning products?
We do — along with the vacuum, mops and cloths. Products are eco-certified and pet-safe, and can be fragrance-free. To use your own instead, just leave them out.
When and how do I pay?
After the clean, by an emailed invoice paid by card or bank transfer through its link. No cash or checks, and nothing charged if you cancel at least 24 hours ahead.
Which areas do you cover?
All of Farmington Hills — every ZIP from 48331 to 48336 — plus Novi and Livonia. Not sure your street is covered? Pick your town in the quote quiz and you will know straight away.
Is there a travel charge to Farmington Hills?
No. The price you are quoted is the price you pay, with nothing added for the drive.
How much will it cost?
Pricing is based on bedrooms, bathrooms, the service and any special care — not time on site. Four quick questions get you a fixed price in writing within one business hour. If the home differs a lot on the day, you get the new price before we start and can walk away owing nothing.
Standard or deep — what is the difference?
A standard clean, typically two to three hours, keeps a home at a baseline. A deep clean, typically four to six hours, gets it there: inside the oven and fridge, cabinet fronts, grout, baseboards, vents and sills. Move in / move out is empty-home detail, five to seven hours, inside every cupboard and closet.
Can I cancel or move a visit?
Yes, free with 24 hours notice. Inside 24 hours, or if we cannot get in, there is a call-out fee of half the visit price, because the slot cannot be refilled that late. Plans can be paused on 48 hours notice.
Can you clean a finished basement?
Yes. A finished basement is quoted as the rooms it actually has — a family room, a bathroom, a bedroom — so it is part of the fixed price rather than an extra on the day.
Any contracts or signup fees?
None, and no minimum term. Plans take 20% off weekly visits, 15% off every-two-weeks visits and 10% off monthly visits. Stop any time.
What is not included?
For safety and insurance reasons: outside windows above the ground floor, roofs and gutters, mould remediation, biohazard or pest cleanup, furniture too heavy for one person to move safely, and the inside of occupied pet enclosures.
Are your cleaners insured and vetted?
Yes — $2M liability cover, and background checks on every cleaner. Any damage is reported the same day and put right. Please flag fragile or valuable items first.
How quickly can you come?
Often the same week. Two or three openings usually remain each week, Monday to Saturday, 8am to 8pm, and plan clients keep a fixed slot.
No question is too awkward.
Usually the questions people nearly do not ask are the important ones. Breakages? Reported the same day and insured. Tidy first? No need. The dog? Not a problem.
Anything not covered here, ask it in your quote request. You will get an honest answer, not a sales pitch.
- $2M insured, with same-day notice of any damage.
- Leave the mess. Clutter only costs a few minutes.
- Pets are fine. Let us know who we will meet.
- Nothing to sign. No contracts.